Terms and Conditions

Ordering

All Purchase Orders are taken care individually and confirmed by Etex office by Email. In the case of Test Used Item, items are priorly tested and ready to ship after payment is processed.

Payment

For registered companies the payment terms are between 14 to 30 days net depending on scope of delivery. For the new Etex customers we prefer proforma invoice. We accept wire transfer and paypal money transfers. 

Item prices

All items listed in Etex webshop are located in different stocks. The item price is EXW (Incoterms 2000) on it`s location. The freight cost depends on the shipping method and customers location. The purchaser is responsible for remitting any uncollected tax or duties on their order directly to the local authorities. 

Etex keeps right to change item prices without any notification. Products may have limited availability and orders are proceeded in arrived order. All orders are confirmed with E-mail.

All prices are net excluding VAT.

Warranty

Items listed on Etex are guaranteed to be in working condition if no other noted. Warranty is specified for every item individually. Warranty information can be found on item description. Factory new products come with minimum 12 month warranty, also 24 month warranty period is available on request. Warranty period starts from shipping date of the item.

If unit is found to be malfunction during the warranty period claim must be by written notice to us. Etex supplies RMA number for items under warranty claim. Etex either repairs or changes warranty item to functional one. Etex keeps right to cancel the order if unit is found to be impossible to repair or change with reasonable time or cost. On these cases the original sum of item credits is returned to purchaser. 

All freight expences remain the responsibility of the customer. 

Leagal terms

The Etex operates internationally. The Etex Worldwide concept is owned by Etex Oy, Finland. All legal issues are applied under the European Union laws.

Disclaimer

Etex Oy is not an exclusive distributor or reprensentative of any brand mentioned on this website unless specified otherwise.